How can we help?

Evaluate PortalSAC

Prospective customers can request a guided demo. Public self-registration is not currently available.

Contact support

Email [email protected]. Include your device model, operating system, app version, the action you tried and the error message.

Do not email passwords, authentication codes, API keys or unredacted customer reports. Remove customer details and precise locations from screenshots before sending them.

Account access

Use the account provided by your organization. Your administrator controls your permissions and assigned records. Contact your administrator if you cannot sign in, need a password-reset link or cannot see the Service workspace.

Location and time records

PortalSAC requests a fresh location when you start or finish a shift or check in or out of a visit. On iPhone or iPad, open Settings, find PortalSAC under Location Services, and allow location access while using the app. Enable Precise Location for accurate site records.

If a location cannot be obtained, keep the app open, check your connection and try where the device can receive a reliable signal. The app does not continuously track location in the background. Check the result on screen before assuming a clock action was saved.

Visit reports and Smartsheet

For supported Smartsheet visits, use Save & Send to Smartsheet and check the synchronization confirmation. A locally saved visit does not by itself confirm that Smartsheet was updated. If sending fails, keep the saved visit and use its retry action or contact your administrator.

After Hours calls are stored in PortalSAC and do not automatically create Smartsheet calls. Use the report export action to share the visit report. My Shifts lets you select a date range and export your timesheet to Excel.

Connection and compatibility

The iOS app requires iOS or iPadOS 17 or later and an internet connection. There is no offline submission queue. Do not close the app during a save; wait for confirmation.

Privacy and account requests

For questions about your account, access to records, corrections or deletion requests, contact your organization’s administrator or email support. Please identify the account involved without sending its password.

App Store review

Apple reviewers can find product scope, review guidance and public policy links on the PortalSAC App Review page. Review credentials remain private in App Store Connect.